Terms and Conditions

Appointments and Guidelines

  • Booking in advance is recommended. This can be done via email or phone.

  • Glasshouse kindly request, out of mutual respect, that all clients arrive on time for their appointments.

  • Please note that cell phones must be switched off at all times within the clinic.

  • For those clients having facial treatments, it is advised that they shave the day / night before their appointment to reduce the chance of any skin sensitivity.

  • Please be sure to inform us of any medical conditions or allergies you have when booking or at the consultation with your therapist. Also to please inform us of any medication, oral or topical, you may currently be on, or have recently stopped when booking for your treatment. Things like Roaccutane etc can be contraindicated to having any treatments at Glasshouse! You must please notify us of any changes in your medical condition or medication before each treatment. We do cover these questions within our consultations but if there is anything we should know it would help us immensly in order to provide the best possible treatment and service to you.

  • For treatments longer than 3 hours, or for packages, payment will be required in advance to secure your appointment.

  • Glasshouse will not be held responsible for any theft, damage, loss or misfortune that may occur.

  • Right of admission is reserved by discretion of management.


Gift Vouchers

  • The perfect rejuvenation gift for all men.

  • They can be bought for Birthdays, Christmas, Father's Day, work incentives, Anniversaries or any special occasion.

  • Gift Vouchers are available from reception and can be redeemed against all our services and products.

  • Please note that gift vouchers are non-refundable nor transferable.

  • Gift vouchers are valid for a period of 1 year from the date of purchase, unless otherwise arranged by management.

  • We also have E-Gift Vouchers which are perfect if you cannot pop in to see us. These can be arranged by emailing our reception at info@glasshousemen.com, or give us a call. We accept, either an EFT payment or we can do a manual transaction over the phone and then we will send you a E-Gift Voucher via email.

Cancellation Policy

  • A cancellation fee, of 50% of the full treatment cost, will be charged for all appointments not cancelled or adhered to at least 4 hours in advance.

  • Late arrivals will result in a reduction of the treatment time whilst the full treatment fee will apply.

  • Prices are subject to change without prior notice.

Loyalty Card

  • Spend R250 or more per visit and receive a stamp.

  • Receive R250 off your 6th treatment of R500 treatment spend or more.

  • 1 stamp per visit

  • The card is only valid for the person who’s name is on the card .

  • The discount cannot be redeemed for cash or products, or toward a gift voucher.

  • The discount cannot be used in conjunction with other special offers.

  • Glasshouse will not be held responsible for lost or stolen cards.

- top of page -