Terms and Conditions

Appointments and Guidelines

  • Booking in advance is recommended. This can be done via email / phone.

  • Please note that cell phones must be switched off at all times within the clinic.

  • For those clients having facial treatments, it is advised that they shave the day / night before their appointment to reduce the chance of any skin sensitivity.

  • For those clients having any aesthetic services performed by our doctor, these services will be charged seperately and invoiced by our doctor. These services will need to be settled after treatment directly with our doctor. Payments for this can be done by cash, credit card or EFT.

  • Glasshouse Rejuvenation for Men will not be liable for any loss, damage or injury, of whatsoever nature, caused to any person or their property, unless should the loss, damage or injury have regard to any circumstances within our reasonable control. This will include loss or damage caused as a result of fire or theft, or any economic loss pertaining to the harm/damage caused.

  • Glasshouse Rejuvenation for Men endeavors to ensure that the highest standard of services and treatments are given. This includes strictly ensuring that our staff adheres to all precautions. We are open to receive any legitimate / honest complaints from our clients subject to the following:

    • At Glasshouse Rejuvenation for Men courtesy and respect is expected from all parties, and it therefore reserves the right to refuse a customer. Right of admission is reserved by discretion of management.

    • All clients are requested to complete and sign the detailed client record card in compliance. This assists Glasshouse Rejuvenation for Men in providing a tailored service to you. Please advise us should there be any changes to the details provided. Data is confidential and will not be passed onto any 3rd party.

    • Clients must disclose all known allergies as well as medical / health information to Glasshouse Rejuvenation for Men when booking or at the consultation with your therapist. This is for us to evaluate your skincare needs. Also to please inform us of any medication, oral or topical, you may currently be on, or have recently stopped when booking for your treatment. Things like Roaccutane etc can be contraindicated to having any treatments at Glasshouse! You must please notify us of any changes in your medical condition or medication before each treatment. We do cover these questions within our consultations but if there is anything we should know it would help us immensly in order to provide the best possible treatment and service to you.

    • The client accepts Glasshouse Rejuvenation for Men cannot be held liable for any loss, injury, or death or otherwise incurred damages due to the client’s failure to disclose the aforesaid information.

    • During / after each appointment the therapist will provide a detailed feedback and any aftercare which should be noted post treatment. If you have any queries or need further advice the therapist / stylist will be happy to assist. If you are dissatisfied with any aspect of your treatment then please let us know before leaving the salon. Reasonable requests to alter the treatment will be delt with immediately or changes noted for future treatments.

    • Glasshouse kindly requests, out of mutual respect, that all clients be punctual for their treatments, as we work by appointment only. Should our therapist / stylist’s diaries be fully booked, we may not be in a position to accommodate late arrivals, and may have to reschedule your appointment.

    • The client shall immediately submit to us and bring to the attention of Glasshouse Rejuvenation for Men any product that has been found to be harmful or defective.

    • All warnings / instructions of products recommended by Glasshouse Rejuvenation for Men must be strictly adhered to by the client.

    • It is furthermore expressly agreed that the client may be required to do a testing session in order for Glasshouse Rejuvenation for Men to evaluate your skincare needs.

    • All treatment and product costs are payable in full upon finalization. Please refer to our pricelist for more detials.

Gift Vouchers

  • The perfect rejuvenation gift for all men.

  • They can be bought for Birthdays, Christmas, Father's Day, work incentives, Anniversaries or any special occasion.

  • Gift Vouchers are available from reception and can be redeemed against all our services and products.

  • Please note that gift vouchers are non-refundable nor transferable.

  • Gift vouchers are valid for a period of 3 years from the date of purchase, unless otherwise arranged by management.

  • We also have E-Gift Vouchers which are perfect if you cannot pop in to see us. These can be arranged by emailing our reception at info@glasshousemen.com, or give us a call. We accept, either an EFT payment or we can do a manual transaction over the phone and then we will send you a E-Gift Voucher via email.

Cancellation Policy

  • For treatments of 3 hours or longer, or for packages, payment in full will be required in advance to secure your appointment.

  • A cancellation fee, of 50% of the full treatment cost, will be charged for all appointments not cancelled or adhered to at least 4 hours in advance.

  • Late arrivals will result in a reduction of the treatment time whilst the full treatment fee will apply.

  • Please consult our pricelist prior to scheduling a booking as our prices are subject to change with reasonable notice.

  • The current prices are valid from 1st October 2012 till 30th September 2013.

Promo Miles

  • The current Loyalty Cards will only be valid untill 1st January 2013. After that all clients will be transferred onto our Promo Miles which will be logged under your name through our software program.

  • All treatments will be allocated points and these will be able to be redeemed at any point towards treatments had at Glasshouse Rejuvenation for Men.

  • Promo Miles cannot be transferred to another person.

  • Promo Miles cannot be redeemed for cash or against products or gift voucher purchases.

  • Promo Miles will not apply nor can they be redeemed against complimentary or already discounted treatments or specials.

  • Promo Miles will not apply nor can they be redeemed against any Packages, as these treatments are already discounted.

  • Promo Miles will not apply nor can they be redeemed against any aesthetic services performed by our in-house doctor.

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